The Matthews Paint Quick Claim program enables our team to efficiently credit you for short shipments, wrong product, damaged shipments, or loss of product for all Matthews Paint and 1 Shot brands.
How to Submit a claim to Matthews Paints
1) Complete the Quick Claim Form you can download from this page:
2) Submit the Quick Claim Form and the completed carrier Delivery Receipt within five working days of the shipment being received. Email the form and the carrier delivery receipt to rcfc@ppg.com.
If claim includes damage, pictures must be submitted and must be noted on the delivery receipt or claim will not be valid and credit will not be issued.
Tip: If the shrink wrap on the pallet is not green, it most likely has been repalletized enroute. This would be an indication of possible damaged or lost product and should be checked in same day so that a claim can be filed immediately.
3) A credit will be issued once the claim is verified.
Important! Claims received later than five working days of the shipment being received will not be valid and credit will not be issued.