PPG RAPIDMATCH® XI Support
All the information you need to set up, use and troubleshoot your RAPIDMATCH® XI device.
Prior to contacting X-Rite support department for instrument problems, try the applicable solution(s) described below. If the condition persists, contact us using one of the methods listed in the Service Information section.
Problem: Instrument Not Responding
| Cause | Solution |
| Instrument is in power down mode. | Press the power button. |
| Battery pack is very low or bad. | Charge the battery. If battery pack is bad, replace the battery pack. |
| No battery pack installed. | Install batteries or plug in power adapter. |
| Reset the instrument from the Settings>Systems & Diagnostics>Systems Information screen. |
Problem: Measurement Error or Results Appear Inaccurate
| Cause | Solution |
| Material being measured is damaged (e.g. scratched) | Obtain new material. |
| Instrument requires calibration. | Refer to the Calibration procedure. |